COVID-19: Key Things To Know
We are delighted that all areas of our inn are fully open and would like to say a big thank you for all the support you have shown us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.
We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Other key things you might want to know in relation to how we are currently operating are:
Book With Confidence
You can book with confidence knowing that we offer free cancellations on all fully-flex rates up until 10:00am on the day prior to arrival should things change and no pre-payment is required on booking.
Here is a one-page guide to extra safety measures we have in place.
We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make the Toll House Inn safe for our team and guests.
AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.
Can we upgrade rooms?
Whilst we don’t offer room upgraded we have several room types available; double, small double, twin, single, family and accessible rooms. We also offer upsells to your stay, such as champagne or prosecco on arrival, or a dinner inclusive room rate.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations, after which our cancellation policy then applies.
When is check in?
When is check out?
Do you offer late check out?
1:00 pm checkout is available for an extra £10, but this is subject to availability. Enquire directly with a member of staff.
Are there special rates for corporate bookings?
Corporate rates are available on request.
Is Wi-Fi available?
Wi-Fi is available in all rooms and all public areas.
What is offered in the guest rooms?
Tea and coffee making facilities, en-suite bathroom with bath and/or shower, complimentary toiletries, hairdryer, air conditioning and digital TV.
Do you have a room with a bath?
We have rooms with baths; please contact us directly to specifically request one.
Do you have travel cots/Z beds available? Do you charge for it?
Travel cots are available at no extra charge, but we recommend calling in advance to make sure that we have one free for your stay. Z-beds are not available.
Is there disabled access?
We have full disabled access to the bar, restaurant and lift access to all bedrooms. We also offer two accessible bedrooms.
Do you serve breakfast?
Our full hot and continental breakfast is served from:
7:00 am - 10:00 am Monday – Friday
8:00 am - 10:00 am Saturday & Sunday
Do you provide a dinner inclusive rate?
Yes, enquire with a member of staff for rates and terms & conditions.
What are the bar’s opening times?
The bar opens from 11:00 am - 11:00 pm Monday – Sunday.
Are dogs allowed in the bar?
We love to welcome well-behaved owners and their dogs to the inn, but please be aware that not everyone loves your dog as much as you do. To help us keep happy customers of both the two and four-legged varieties please observe our
- Dogs are allowed in the bar area, but not in the dining only areas.
- Please don’t let your dog jump or pester other guests or their pets, or disturb others by barking.
- Make sure your dog is clean and dry before they come in to the inn.
Do you have a car park?
As with most cities, parking is at a premium, but we do have three spaces at the rear of the hotel which can be reserved in advance at £5 per night, subject to availability. Or you can park at the Auction Mart car park (postcode LA1 1XU), located on Thurnham Street (follow the one-way system, which is just across the junction from the inn) Prices below:
parking at £1.50 per night from 6.00 pm-8.00 am
Day rates are:
Up to 1 hour - £1.50
Up to 3 hours - £2.50
Up to 10 hours - £8.00
Up to 24 hours - £9.00
Is private dining available?
Yes - we can offer private dining for celebrations and events. Please enquire with a member of staff.
What facilities are provided for wedding guests?
We can accommodate small and informal wedding meals. Please ask to speak to a manager to discuss any requirements.
What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.