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  • T: 01524 599900
    E: relax@tollhouseinnlancaster.co.uk
  • Toll House Inn
    Penny Street,
    Lancaster,
    LA1 1XT
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FAQS

Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.

  • What is your cancellation policy?

    As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after this will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.

  • What is the Advance Purchase Cancellation policy?

    Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.

  • Can we upgrade rooms?

    Whilst we don’t offer room upgraded we have several room types available; double, small double, twin, single, family and accessible rooms. We also offer upsells to your stay, such as champagne or prosecco on arrival, or a dinner inclusive room rate.

  • Do you hold rooms provisionally?

    No we take a credit card to guarantee reservations, after which our cancellation policy then applies.

  • When is check in?

    2:00 pm

  • When is check out?

    11:00 am

  • Do you offer late check out?

    1:00 pm checkout is available for an extra £10, but this is subject to availability. Enquire directly with a member of staff.

  • Are there special rates for corporate bookings?

    Corporate rates are available on request.

  • Is Wi-Fi available?

    Wi-Fi is available in all rooms and all public areas.

  • What is offered in the guest rooms?

    Tea and coffee making facilities, en-suite bathroom with bath and/or shower, complimentary toiletries, hairdryer, air conditioning and digital TV.

  • Do you have a room with a bath?

    We have rooms with baths; please contact us directly to specifically request one.

  • Do you have travel cots/Z beds available? Do you charge for it?

    Travel cots are available at no extra charge, but we recommend calling in advance to make sure that we have one free for your stay. Z-beds are not available.

  • Is there disabled access?

    We have full disabled access to the bar, restaurant and lift access to all bedrooms. We also offer two accessible bedrooms.

  • Do you serve breakfast?

    Our full hot and continental breakfast is served from:
    7:00 am - 10:00 am Monday – Friday
    8:00 am - 10:00 am Saturday & Sunday

  • Do you provide a dinner inclusive rate?

    Yes, enquire with a member of staff for rates and terms & conditions.

  • What are the bar’s opening times?

    The bar opens from 11:00 am - 11:00 pm Monday – Sunday.

  • Are dogs allowed in the bar?

    We love to welcome well-behaved owners and their dogs to the inn, but please be aware that not everyone loves your dog as much as you do. To help us keep happy customers of both the two and four-legged varieties please observe our
    simple requests:

    - Dogs are allowed in the bar area, but not in the dining only areas.
    - Please don’t let your dog jump or pester other guests or their pets, or disturb others by barking.
    - Make sure your dog is clean and dry before they come in to the inn.

  • Do you have a car park?

    As with most cities, parking is at a premium, but we do have three spaces at the rear of the hotel which can be reserved in advance at £5 per night, subject to availability. Or you can park at the Auction Mart car park (postcode LX1 1XU), located on Thurnham Street (follow the one-way system, which is just across the junction from the inn) Prices below:

    Overnight:
    parking at £1.50 per night from 6.00 pm-8.00 am

    Day rates are:
    Up to 1 hour - £1.50
    Up to 3 hours - £2.50
    Up to 10 hours - £8.00
    Up to 24 hours - £9.00

  • Is private dining available?

    Yes - we can offer private dining for celebrations and events. Please enquire with a member of staff.

  • What facilities are provided for wedding guests?

    We can accommodate small and informal wedding meals. Please ask to speak to a manager to discuss any requirements.