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  • T: 01524 599900
    E: relax@tollhouseinnlancaster.co.uk
  • Toll House Inn
    Penny Street,
    Lancaster,
    LA1 1XT
Daniel Thwaites Discover More
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FAQs

Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.

  • What is your cancellation policy?

    As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10am on the day before you’re due to arrive will be charged for the first night’s stay. No shows will be charged for the first night’s stay.

  • What is the Advance Purchase Cancellation policy?

    Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.

  • Do you hold rooms provisionally?

    No we take a credit card to guarantee reservations and our cancellation policy then applies.

  • Are there special rates for corporate bookings?

    Corporate rates are available on request.

  • Are dogs allowed in the bar?

    We love to welcome well-behaved owners and their dogs to the inn, but please be aware that not everyone loves your dog as much as you do. To help us keep happy customers of both the two and four legged varieties please observe our simple requests:

    - Dogs are allowed in the bar area, but not in the dining only areas
    - Please don’t let your dog jump or pester other guests or their pets, or disturb others by barking
    - Make sure your dog is clean and dry before they come in to the inn

  • Do you provide a dinner inclusive rate?

    Yes, three-course meal – menu is limited but you can upgrade to our main menu for supplement.

  • Do you have a car park?

    As with most cities, parking is at a premium, but we do have three spaces at the rear of the hotel which can be reserved in advance at £5 per night. Or you can park at the Auction Mart car park (postcode LX1 1XU), located on Thurnham Street (follow the one-way system, which is just across the junction from the inn) Prices below:

    Overnight - parking at £1.50
    per night from 6.00pm-8.00am

    Day rates are:
    Up to 1 hour - £1.50
    Up to 3 hours - £2.50
    Up to 10 hours - £8.00
    Up to 24 hours - £9.00