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Book With Confidence
Be reassured when you choose to book with us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance. We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Face Coverings
We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.
We're proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make the Toll House safe for our team and guests.
AA COVID-19 Confident
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
No Quibble Refund
To take the worry out of booking future stays please be reassured that, when booking our Fully Flexible rate, you can cancel your booking before 10am on the day before your arrival and receive a full refund. However, please be reassured that should you have to cancel your booking after this time due to COVID-19 restrictions being enforced, we will also offer you a full refund or the opportunity to change your booking to a future date (subject to availability).
